FAQs

Key Collection

1) When can I collect my house key?
Upon completion of your unit, a Letter of Handing Over of Vacant Possession will be conveyed, notifying you to take vacant possession. You are given 14 days from the date of receipt of the letter to settle all outstanding bills (such as those under progressive payments and inclusive of other charges) before making the appointment to collect the house keys from our Customer Service Unit (CSU). The appointment date and time is subject to availability, on a first-come-first serve basis.

Before keys can be collected, there would be a joint inspection organised, to inspect your house, the details of which are provided in the following paragraphs.

2) What is joint inspection? Can I collect the key without doing the joint inspection?
You are advised to carry out a joint inspection during the key collection. A joint inspection between your goodself and our CSU personnel is intended to ensure that all specifications as per the Sale and Purchase Agreement are provided and to identify any defects or feedbacks. Your complaints and feedbacks should be in writing and will be attended throughout the defects liability period.

3) Can my relatives or friends collect the key on my behalf?
Yes. You can authorise them to collect the key on your behalf by providing a Letter of Authorisation to us prior to the key collection date. On the key collection day, the authorised person(s) will need to bring along the original copy of the said Letter of Authorisation and his/her/their IC for verification.

4) What is the procedure for key collection?
The keys can be collected at our CSU. We will also provide you with other information such as the Homeowners’ Manual and Utilities Forms to assist you.

5) Can I pay my outstanding bills and collect the keys later than 14 days from the date of receipt of Letter of Handing Over of Vacant Possession?
Yes, you can pay the outstanding bills and collect the keys later than 14 days from the date of receipt of letter of Handing Over of Vacant Possession subject to a notification to our CSU

Defects Liability Period

1) How long is the Defects Liability Period (DLP)?
12 months+12 months from the date of notice to take possession for residential and commercial properties.

2) What is the extent of developer’s liability during DLP?
The items covered by the developer include reasonable defects arising from workmanship or any alleged (structural and constructional) defects which can be improved within reasonable expectations.

However, the developer will not be liable for defects arising from wear and tear, negligence of your own contractor(s) or your neighbours’ renovation works. As such, it is important to carry out the joint inspection so that such defects (if any) can be identified.

3) How long does it take to complete the rectification works?
Once the issues brought up to our CSU have been verified as valid, our CSU will communicate with our Project Team, which will instruct our contractor to proceed with the rectification works.

Generally, our CSU will allow for 14 days for the Project Team to rectify the defects. However, the duration needed to complete the said works depends very much on the extent of works required. Should a longer rectification period be required, our CSU will update you on the measures to be taken and the revised completion schedules.

Once the certified defect is rectified, our CSU will again conduct a joint inspection with the owner to acknowledge and sign off the completed works.

Utilities (Electricity and Water Supply and Telecom)

1) Have all the switches, power points, telephone points been provided and tested?
Yes, all have been provided according to the specifications in the Sale and Purchase Agreement. They have also been tested and are in compliance with the relevant regulations.

2) When do I need to apply for my water, electrical and telecom accounts?
Our CSU will assist you to apply for electricity and water connections prior to the handing over of your unit. As for the telecommunication connection, you would need to do the application.

3) When will my application for utilities be approved?
The approval of application is dependent on the relevant authorities. Generally, the applications would be approved prior to issuance of the Occupation Permit for your unit.

Renovations

1) When can I start to renovate my unit?
You can start renovations after the handing over of keys.

2) Can I make additions / alterations to my house?
Yes, but you will need to seek approval from the local council for all internal and external renovations before commencement of any works.

3) Can I make changes such as installing grilles for my windows/doors, change colour of my external walls?
Generally, for a landed property, you are able to make such changes according to your preference, after the handing over of keys. However, for strata title properties, you may need to seek to approval of the Management Corporation, which is the managing body of that strata property before changes can be implemented – this is to ensure consistency in concept of the building facade.

4) Can I knock down the internal wall?
Yes, only non-load bearing walls can be demolished.

5) Will I be given the necessary house plans, in case I want to do renovations in future?
You are advised to forward a written request to us in the event that you require the plans and we shall endeavour to assist you.

Quit Rent and Assessment Fees

1) Where can I pay the quit rent (Cukai Tanah) and how often do I have to pay in a year?
You may pay your quit rent at the Land and Survey office or via various online payment facilities and you will be charged once a year.

2) Where can I pay the assessment fees (Cukai Pintu) and how often do I have to pay in a year?
You may pay your assessment fees at the local council office or via various online banking facilities and you will need to pay twice a year.

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